Welcome to Outdoor Patio Sales’ FAQ section. We’ve compiled answers to the most common questions about our premium outdoor living products and services. Can’t find what you need? Contact our customer service team at [email protected].

About Our Products

What makes your replacement parts different from other retailers?
We specialize in precise-fit replacement components that restore your outdoor furniture to like-new condition. Unlike big-box stores that treat replacements as an afterthought, we partner with premium manufacturers like Sunbrella and Glen Raven to offer weather-resistant, fade-proof solutions designed specifically for your existing furniture.
Can I order custom cushions for my patio furniture?
Absolutely! Our Custom Order Cushions service allows you to choose from premium Sunbrella fabrics to create made-to-order cushions that perfectly fit your unique outdoor space. Customization options include size, fabric pattern, and color selection.
How do I know which replacement canopy fits my gazebo?
We offer replacement canopies for most major brands. Please check your original manufacturer’s information or measure your existing canopy before ordering. Our Gazebo Canopy Replacement section includes detailed sizing guides, and our customer service team can assist with specific compatibility questions.
Are your outdoor furniture covers waterproof?
Yes, our Patio Furniture Covers are made from high-quality, weather-resistant materials designed to protect your investment from rain, UV rays, and other outdoor elements. Many of our covers feature waterproof coatings while remaining breathable to prevent moisture buildup.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online transactions. All payments are processed through our encrypted checkout system to ensure your financial information remains protected.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers, and all payments are processed through PCI-compliant systems.
Do you offer discounts for large orders?
We frequently run promotions and sales on our complete patio sets and larger orders. Sign up for our newsletter to receive exclusive offers, or contact our sales team at [email protected] to discuss bulk pricing options.

Shipping & Delivery

What are my shipping options?
We offer two convenient shipping methods:

Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after processing)
Free Shipping: Available on orders over $50 via EMS (15-25 business days after processing)

Please note we cannot ship to some remote areas in Asia and other locations.
How long does order processing take?
Most orders are processed within 1-2 business days. Custom orders may require additional processing time, which will be communicated at checkout. You’ll receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship worldwide from our Nashville headquarters, excluding some remote areas (particularly in Asia). International customers are responsible for any customs duties or import taxes that may apply.
Can I track my order?
Yes! Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and in resalable condition. Custom orders and clearance items are final sale and cannot be returned.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order to request a return authorization. Include your order number and reason for return. Once approved, we’ll provide return instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we cannot be responsible for lost return packages.
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 5-7 business days. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.

Customer Support

How can I contact customer service?
Our dedicated customer service team is available via email at [email protected]. We typically respond within 24 hours during our business hours (Monday-Friday, 9am-5pm CST).
Do you offer product warranties?
Many of our products come with manufacturer warranties against defects. Warranty periods vary by product – please check individual product descriptions or contact us for specific warranty information. Our replacement parts are guaranteed to fit as described or your money back.
Can I get help choosing the right products for my space?
Absolutely! Our outdoor living specialists are happy to provide personalized recommendations based on your space dimensions, climate, and style preferences. Email us at [email protected] with details about your project, and we’ll help you create your perfect outdoor oasis.

Still have questions? Our customer service team is here to help you create your ideal outdoor living space. Contact us at [email protected] or call us during business hours.