Privacy Policy

Last Updated: [Insert Date]

At Outdoor Patio Sales (“we”, “us”, or “our”), we are committed to protecting the privacy and security of our customers’ information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newpatioessentials.com or make purchases from us.

1. Information We Collect

We collect several types of information to provide and improve our services:

Personal Information

• Contact Details: Name, email address, phone number, shipping and billing addresses
• Payment Information: Credit/debit card details (processed securely via PCI-compliant systems), PayPal account information
• Order Information: Purchase history, product preferences (such as gazebo replacements or custom cushions)

Non-Personal Information

• Technical Data: IP address, browser type, device information
• Usage Data: Pages visited, time spent on site, navigation patterns
• Cookies Data: As described in our Cookies section below

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and fulfill orders for replacement parts, patio sets, and custom outdoor furnishings
• Provide customer support for inquiries about products like pergola canopies or zero gravity chairs
• Improve our website experience for homeowners and hospitality professionals
• Prevent fraud and enhance security for transactions
• Communicate about orders, products, services, and promotional offers
• Comply with legal obligations and protect our legal rights

3. Data Sharing and Disclosure

We may share information in these limited circumstances:

• Service Providers: With trusted third parties who assist in operations (payment processors, shipping carriers, IT services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third-party marketers.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

5. Data Storage and Security

We implement robust security measures including:

• Military-grade SSL encryption for all data transmissions
• PCI-compliant payment processing that doesn’t store full card details
• Regular security audits of our systems
• Manual review of unusual transactions by our Nashville-based team

While we strive to protect your information, no electronic transmission or storage is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data under certain circumstances
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences (like currency selection for international orders)
• Analyze site traffic and improve performance
• Provide personalized product recommendations for items like patio furniture covers or swing canopies

You can control cookies through your browser settings, but this may affect website functionality.

8. Children’s Privacy

Our products and services are not directed to children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically.

10. Contact Us