At Outdoor Patio Sales, we’re committed to delivering your premium outdoor furniture and replacement parts quickly and safely. Our global shipping network ensures your patio upgrades arrive in perfect condition, ready to transform your outdoor space.

Shipping Information

Fast & Reliable Delivery Options

We offer two convenient shipping methods to meet your needs:

Standard Shipping: $12.95

  • Carriers: DHL or FedEx
  • Processing Time: 1-2 business days
  • Delivery Time: 10-15 days after dispatch
  • Best for: Replacement cushions, gazebo canopies, and urgent patio needs

Free Shipping on Orders Over $50

  • Carrier: EMS
  • Processing Time: 1-2 business days
  • Delivery Time: 15-25 days after dispatch
  • Ideal for: Patio sets, outdoor seating, and large replacement part orders

Note: Free shipping automatically applies at checkout for qualifying orders.

Global Shipping

We ship worldwide (excluding some Asian and remote regions) to help you create your perfect outdoor space anywhere. Please note:

  • All prices are shown in USD
  • Customers are responsible for any customs fees or import taxes
  • Delivery estimates may vary slightly by destination

Order Processing

Every order receives our special attention:

  • Quality Check: Our team personally inspects each item before packaging
  • Secure Packaging: Weather-resistant materials with extra protection for delicate items
  • Fast Dispatch: Most orders leave our Nashville warehouse within 48 hours (excluding weekends/holidays)

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your patio essentials every step of the way!

Returns Policy

Hassle-Free Returns

We offer a 15-day return policy from the delivery date for most items. Please review our exceptions below.

Return Process

  1. Initiate Your Return: Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
  2. Receive Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
  3. Package Your Items: Securely repackage the items in their original packaging with all included materials.
  4. Ship Your Return: Send the package to our Nashville warehouse at the address we provide. Return shipping costs are the customer’s responsibility unless the return is due to our error.
  5. Inspection & Refund: Once received, we’ll inspect the items and process your refund within 5 business days.

Refund Information

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days after we receive and inspect your return
  • Deductions: Original shipping fees are non-refundable, and return shipping costs are your responsibility

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following items:

  • Custom Order Cushions (made to your specifications)
  • Opened packaging for replacement parts (gazebo netting, canopy replacements, etc.)
  • Items not in their original condition (damaged, altered, or missing components)

Need Assistance?

Our customer care team is here to help with any shipping or returns inquiries. Contact us at [email protected] or visit our Contact page.

We’re committed to making your outdoor shopping experience as smooth and enjoyable as your future patio relaxation!