Last Updated: [Insert Date]

Welcome to Outdoor Patio Sales (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website newpatioessentials.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you limited permission to access and make personal use of our website for purchasing outdoor furniture and replacement parts.

1.2 Restrictions

You may not:

  • Reproduce, duplicate, or copy any content without express written permission
  • Use our product images or descriptions on other platforms
  • Use our site for any commercial purpose without authorization

1.3 Intellectual Property

All content on this site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions for our:

  • Patio furniture sets and individual pieces
  • Replacement parts (gazebo canopies, netting, pergola covers)
  • Custom order cushions and outdoor seating
  • Privacy screens and shade solutions

Colors may vary slightly due to monitor settings. Please contact us if you have specific questions about a product.

2.2 Custom Products

Custom Order Cushions are made to your specifications and cannot be returned unless defective (see Return Policy).

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse any order.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices due to material costs or supplier changes, though we will honor the price at time of order.

3.4 Sales Tax

Applicable sales tax will be added to orders shipped to Tennessee.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days)

4.3 Delivery Areas

We ship to most regions excluding Asia and remote locations. Contact us if unsure about delivery to your area.

4.4 Delivery Issues

You must inspect shipments immediately. Report damaged or missing items within 48 hours to qualify for replacement.

5. Returns and Exchanges

5.1 General Policy

Most items can be returned within 15 days of delivery if:

  • Unused and in original condition
  • Original packaging is intact
  • Proof of purchase is provided

5.2 Non-Returnable Items

The following cannot be returned:

  • Custom Order Cushions (unless defective)
  • Clearance items (marked as final sale)
  • Opened replacement parts (must be unopened in original packaging)

5.3 Return Process

Email [email protected] within 15 days with:

  • Order number
  • Product details
  • Return reason
  • Photos if damaged

5.4 Refunds

Refunds are issued to the original payment method within 3-5 business days after we receive your return. Original shipping fees are non-refundable.

International Returns

International customers are responsible for return shipping costs and must mark customs forms as “Returned Goods” to avoid duties.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate shipping and payment information. We are not responsible for delays caused by incorrect addresses.

6.2 Product Care

Our outdoor furniture and replacement parts require proper maintenance. Follow all care instructions to ensure longevity.

6.3 Compliance with Laws

You agree to comply with all applicable laws regarding online purchases and use of our products.

7. Limitations of Liability

Outdoor Patio Sales shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Issues arising from improper product use or maintenance
  • Delays beyond our reasonable control (natural disasters, strikes, etc.)

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy detailing how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by Tennessee law. Any disputes shall be resolved in courts located in Nashville, TN.

11. Contact Us

For questions about these Terms or our products:

Outdoor Patio Sales
199 Hidden Pond Road
Nashville, TN 37201 USA
Email: [email protected]
Response Time: Within 24 hours on business days